Is additional customization available?
Absolutely! From increasing and decreasing pattern repeats, to specifying designer colors anything in between may be quoted out for an additional design fee. Please contact us with your requests and ideas!
Returns and Damaged Items
We do not accept returns as our wallpapers are made-to-order. If your order was damaged during shipment let us know and we'll send a replacement free of charge. We'll need a picture of the package and wallpaper damaged for insurance.
After receiving the product, make sure that the material is free from defects. Make sure that it is free of any flaws and that all elements fit each other and sizes are as ordered.
How can I be sure I like my custom design?
To ensure your color and material choices, please first order a sample before ordering the full run of wallpaper. Full runs will match previously ordered samples, unless you chose to make a design change.
How long are your wallpaper rolls?
We don’t offer a set roll length; roll length is customized in step 4 of our tabulated ordering system. If your wall is ten feet tall, enter that dimension in inches as 120”, and automatically our system will add 4” to the overall height to ensure the roll will fully cover your wall. This method removes the confusion of ordering based on pattern repeat. Most importantly, it helps to reduce the overall amount of material you’’ order compared with traditional wallpaper ordering. Less waste means less cost
Are the rolls pre-trimmed?
Yes, all wallpaper pattern rolls are pre-trimmed for butt seams. Regardless of color or material choices. Unlike the patterned wallpaper, all of our murals are produced with 2” overlap for double-cut seams. You’ll only need to trim the excess of the length and around windows & doors.
How do I match the pattern repeats?
All of our patterns are designed with a straight match. In trying to keep ordering and installation as simple as possible, straight matches offer the least complicated solution. The rolls easily tile along the wall. Some patterns that would normally require a more complicated drop match are produced in specifically sized roll widths.
We have several exciting mural collections we produce in collaboration with artists and photographers. Please contact us to request additional size and material customization, we are happy to accommodate your requests!